• Oracle Sales Cloud

    Differentiated and unified Customer Service experience for your customers, delivered rapidly to your needs

    Powered by Oracle Service Cloud. Delivered by Ekulus Consulting.

Oracle Service Cloud

The industry leading Oracle Service Cloud solution along with our rapid implementation offering, proven delivery experience and industry expertise allows you to get what you need when you need and brings you quick ROI at minimum risk.

  • Cross Channel Contact Center

    Manage the timely resolution of customer inquiries across email, phone, live-chat, and social channels on a single platform with guided resolution and reusable business knowledge.

  • Knowledge Management

    Deliver the most relevant answers to customers with SmartAssistant Wizard, and leverage contextual knowledge to deliver agent knowledge based on incident information.

  • Policy Automation

    Tailor customer experiences with contextualized and personalized service using real-time, dynamic business rules to drive intelligent digital customer interviews.

  • Unified CX Platform

    Configure and extend Oracle’s CX Suite for your organization by connecting to your existing enterprise systems.

Cloud Services

Rapid Start. Effective Enablement. On-going Innovation.

Rapid Start Offerings

Fast track your cloud deployment projects with our Rapid Start Packages. We provide you with an accelerated approach, low risk delivery and quality solution to get started on the cloud in weeks

Business Enablement

From end user training to business coaching and operational change, our team knows how to drive the most critical aspect of business modernisation: user adoption. We educate, monitor, and coach on modern best practices.

Managed Services

Our managed services are centred around continuous innovation. From technical support and upgrades to on-going enhancements and regular new features based on end user feedback.

Why Ekulus

These are the reasons our customers trust us to deliver modern solutions process on Oracle:

Recognised Specialists

We are specialised and preferred Oracle partner in Australia for implementing Oracle solutions with a strong team of skilled and certified consultants.

Proven Experience

Our successful implementation track record across many industries are the best testimony of our experience and ensures a value add and first time right approach for our customers.

Passion & Accountability

We are passionate about taking proactive accountability in the delivery of our services and provide a single contact point so, instead of dealing with multiple parties, you can focus on making business decisions.